About

FAQ

• Where is the store based?

  Lawrenceville, GA

• What is this store's return and exchange policy?

  NO REFUNDS ON SALES & DISCOUNTED OFFERS. UNAUTHORIZED RETURNS ON ANY ITEMS WILL NOT BE REFUNDED.
  Returnable items must be unworn and resellable, so try items on immediately indoors and make your decision carefully. Items must be returned strictly within 14 days after your order was placed. Outside of this time frame, your return will only be accepted at our discretion.
  If the items is in original condition, and accepted, a full refund for the price of the product will be issued to your original method of payment, excluding an $10.00 per return processing fee. Again, refunds are for the cost of the merchandise only. Shipping charges are non-refundable. Buyer will cover the cost of the return shipping back to our facility. Returns sent back without official KickART authorization will be considered as unauthorized returns and will not be acknowledged by our staff.

• Do you accept orders placed outside of the US?

  Yes. Please refer to the list of COUNTRIES on site.

• How long will it take to receive my order?

  Once shipped most domestic orders take anywhere from 5 to 14 business days but in worst case 2 to 4 weeks to arrive depending on the efficiency of the postal service. International shipping delivery times may vary and it can take between 2 to 12 weeks.

• TRACKING YOUR PACKAGE

  Once your order is shipped, you will receive a tracking number via email, if you have provided the correct email. If you do not receive your tracking number, log in to your account and check if your email address is incorrect.

• LOST PACKAGES?

  KickART ships to the address entered and does not require a signature. We cannot guarantee the security of the delivery point. If the shipment shows delivered to the correct location, and the package is missing or stolen, KickART cannot be held responsible. Customers may choose to ship to a local office store for a more secure option. Please note that in the event of a lost or stolen package that shows delivered, KickART will initiate a claim on behalf of the customer, however we cannot guarantee the outcome. Claims take 10-14 days to process.

• REFUSED SHIPMENTS?

  If you refuse your shipment from KickART, you are responsible for the original shipping charges, and any duties, taxes and/or customs charges on the package (both original and return shipments), plus the cost of returning the package to KickART.

• RETURNED TO SENDER PACKAGES?

  If your package is not successfully delivered and is sent back to KickART by the carrier, we will contact you to provide the option of reshipment or a refund of the merchandise, excluding any shipping fees.

• What is Storenvy?

  This store is created with Storenvy, an online store builder and marketplace for inspired brands. As a shopper, you can discover and buy items from multiple stores from all over the world and check out in one step at or open your own store for free.

• How do I pay for my order? Is it secure?

  The Storenvy checkout process is powered by both Stripe and PayPal, two of the most trusted online payment solutions on the web. Because of this, Storenvy has all the same securities and payment fraud protection as these leading payment processors. We accept Visa, Mastercard, Discover, American Express and Diners Club. If paying with PayPal, you may also make payments using your bank account, but this may delay your order.

• What if something is wrong with my order?

  If you have a problem with an order from this store, please contact the store directly, either through the Contact page or through your Storenvy account settings page.